GoldMiles works with trusted shipping carriers to ensure reliable delivery.
Lost Shipments
If your package has not arrived within the estimated delivery timeframe, please contact us promptly.
We will work with the shipping carrier to investigate the shipment.
Additional documentation may be required before a replacement or refund can be approved.
Damaged Deliveries
If your package arrives damaged:
- Retain all packaging materials.
- Take photographs of the package and its contents.
- Contact us within three (3) business days after delivery.
Our support team will assist with the carrier's claims process.
Missing Items
If your shipment arrives with missing items, notify us immediately.
You may be asked to complete a Certificate of Non-Receipt (CNR) or provide additional information to facilitate the investigation.