Frequently Asked Questions (FAQ)

General Questions

What is GoldMiles?

GoldMiles is the online store operated by GOLDMILES LLC, specializing in authentic American Silver Eagle coins and selected precious metal collectibles. We are committed to providing a secure shopping experience, transparent policies, and responsive customer support.

Are your products authentic?

Yes. We are committed to offering genuine American Silver Eagle coins sourced through reputable suppliers and distribution channels. Product descriptions include detailed specifications, including weight, purity, condition, and packaging where applicable.

Do you sell only American Silver Eagles?

Our primary focus is American Silver Eagle bullion coins and selected collectible editions. From time to time, we may offer additional precious metal products and limited releases.

Ordering

How do I place an order?

Simply browse our online store, add your desired products to your cart, and proceed through our secure checkout process.

Can I modify or cancel my order?

If your order has not yet been processed for shipment, we may be able to modify or cancel it. Please contact our customer support team as soon as possible.

Will I receive an order confirmation?

Yes. After completing your purchase, you will receive an order confirmation email containing your order details.

Shipping

Where do you ship?

Currently, GoldMiles ships only to addresses within the United States.

Do you offer free shipping?

Yes. We offer free standard shipping on eligible domestic orders within the United States.

How long does shipping take?

Orders are generally processed within 1–2 business days. Standard delivery usually takes 5–7 business days, including processing time.

Which carriers do you use?

Orders may be shipped through USPS, UPS, or FedEx depending on the destination, package size, and available service.

Will I receive tracking information?

Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.

Returns & Refunds

What is your return policy?

Eligible products may be returned within seven (7) days of delivery, subject to our Return Policy and product eligibility requirements.

Can I return part of an order?

No. Partial returns and partial refunds are not accepted. Complete sets must be returned in their entirety.

What should I do if my package arrives damaged?

Please contact us as soon as possible with photographs of the package and its contents. Our support team will assist you with the claims process if applicable.

What if my package is lost or never arrives?

Please contact us immediately. If required, we may ask you to complete a Certificate of Non-Receipt (CNR) so we can investigate the shipment with the carrier.

Payments

Which payment methods do you accept?

We accept the payment methods displayed during checkout. All transactions are processed through secure payment providers using industry-standard encryption.

Is my payment information secure?

Yes. We use secure encrypted connections and trusted payment processors to help protect your payment information.

Products

Will the coin I receive match the product photos?

Product images are provided for illustration purposes. While we strive for accuracy, slight variations in packaging or appearance may occur depending on the product and mint release.

Do your products come with original packaging?

When applicable, original packaging and certifications are included and will be noted in the product description.

Customer Support

How can I contact GoldMiles?

Business Name: GOLDMILES LLC

Website: https://goldmilesllc.com

Email: support@goldmilesllc.com

Phone: +1 251-316-0236

Mailing Address:

GOLDMILES LLC
30 N Gould St STE
Sheridan, WY 82801
United States

What are your customer support hours?

Customer support is available Monday through Friday during normal U.S. business hours. We aim to respond to all inquiries as quickly as possible.

Security & Privacy

Is my personal information protected?

Yes. We take customer privacy seriously and use appropriate security measures to help protect your personal information. Please refer to our Privacy Policy for additional details.

Do you share my personal information?

We only share information when necessary to process your order, provide our services, comply with legal obligations, or as described in our Privacy Policy.

Still Need Help?

If you cannot find the answer to your question, our customer support team will be happy to assist you.